A. 震荡阶段；Scrum主管需要帮助团队在冲突中找到方向，实现高绩效 Storming; the scrum master needs to help the team navigate the conflict towards high performance.
B. 规范阶段；Scrum主管需要帮助团队将不健康和低效的冲突放在一边 Norming; the scrum master needs to help the team put conflict aside as unhealthy and nonproductive
C. 成熟阶段；Scrum主管需要确保冲突得到缓解，以便让团队成员继续工作 Performing; the scrum master needs to ensure conflict is mitigated to keep the team members on task.
D. 形成阶段；Scrum主管需要帮助团队认识到冲突是具生产力且有必要的 Forming; the scrum master needs to help the team acknowledge that conflict is productive and necessary.
